Accessibility statement

This accessibility statement applies to “Forever Edinburgh” website at

This website is run by the City of Edinburgh Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 250% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • most of our videos have auto-generated subtitles and no audio description
  • some pages have heading levels out of sequence, which may make them harder to understand when using a screen reader.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 14 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: by email to Fiona Hunter in Business Gateway on

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find details of this support on the City of Edinburgh Council website.

Technical information about this website’s accessibility

The City of Edinburgh Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below. 

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations


Some pages of our site have skipped heading levels, so people using a screen reader may find the information hard to navigate. This fails WCAG 2.1 success criterion 1.3.1 (info and relationships).

We plan to add all the correct heading levels over the course of 2021. When we publish new content, we’ll make sure all the heading levels are included correctly.

Content that’s not within the scope of the accessibility regulations


Some videos do not have an audio description or text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criteria 1.2.3. (Audio Description or Media Alternative (Prerecorded)) and 1.2.5. (Audio Description (Prerecorded))

The majority of videos on our website were published before 23 September 2020. The accessibility regulations do not require us to fix videos published before 23 September 2020 if they’re not essential to providing our services.

When we publish new content, we’ll make sure our use of videos meets accessibility standards.

Preparation of this accessibility statement

This statement was prepared on 23 September 2020 when it was first published. It was last reviewed on 11 January 2021.

This website was last tested on 11 January 2021. The test was carried out by The Whin Marketing Company Ltd.